Who We Are

Cleveland Street Mortgage was founded on the basis of wanting to demonstrate great service in all aspects of the mortgage transaction. Guaranteed!!

If given the opportunity to serve you here's what you can expect from us:

1. Committing to a level of service that you can count on

The borrowing process is full of details, options and sometimes confusion. Our goal is to insure that you fully understand the process and to be available to answer questions. Our staff of college-educated professionals have combined experience in Sales and Customer Service Management, Public Accounting, and Mortgage Lending. Cleveland Street Mortgage was created with the belief that these strengths and talents would serve you well.

2. Using the most reliable business partners

As our customer, we want your experience to be a favorable one throughout the entire loan process. We have established relationships with premier mortgage-related service providers that we trust to deliver the same high level of service you will receive from us.

3. Using the latest computer technology to expedite the loan process

Some of the software solutions that we have implemented include on-line underwriting approvals, loan application submission and loan document preparation. Our website provides on-line loan status updating. We believe that technology is an additional tool to help us provide better service.

4. Offering a variety of products at a competitive price

If you are buying or building a new home, refinancing or in need of a second mortgage, we will help you find the appropriate product.

Our commitment to serve you fortified with a money back guarantee:

Any element of service over which we have control (including any service providers that you use on our recommendation) will be guaranteed. If you are not satisfied with our overall level of service, we will refund your loan origination fee up to $1,000.00.

If your image of the mortgage industry is characterized by deals that seem too good to be true, or by a process that is a bit intimidating and/or confusing, give us a chance to show you differently.